Toyota Sienna Power Sliding Door

Well last week I wrote about my power door on the Toyota. Toyota told me it would cost $110 to fix the door. So I made an appointment to have it done. I brought the van in a couple days later and the part that they had to install was much harder than they thought, so the wait was a lot longer. While they had the door taken apart, they noticed that the sensor needed replaced. Great! So much for my $110 bill! They would have to order the part and it would take an hour and a half to install. So I made another appointment to bring it back. My service manager (we are each assigned a manager) told me that my $110 bill can wait to be paid until I came back to have the sensor fixed. I reluctantly made the appointment to go back because by now, I had spent a couple hours (at least) at the Toyota dealership with two 6-year-olds. I didn't know if I would survive another wait. But I did since we love having the door work. That repair was estimated to cost an additional $240. So now it was going to cost me $350 for the door to be fixed and I was quickly losing confidence in the mechanics. I was wondering if they were just grasping at straws trying to fix this door.

We went back today at 8 so I could get the kids to school for afternoon kindergarten. We were there 4 hours before they offered me a free rental vehicle so I could get my boys to school. As I was filling out the paperwork for the rental, the mechanic came in to tell me that the door was finally fixed. The service manager felt bad about all the trouble and aggravation that he just charged me for the part today and wrote off the repair last week and the labor for today. So I am glad they compensated me for my aggravation.

Poor Mario couldn't understand why I was so upset at the long wait to have it repaired. He reminded me that there are worse places to be (like Afghanistan). But I wasn't just frustrated with Toyota, it is the stress from having him gone, all the appointments at Toyota, and all of Eric's appointments for his arm.

While I am writing this, the nurse just called to tell me that a kid in school tripped and fell into Eric forcing him out of his seat and landing on his arm. So it looks like more trips to the dr. I hope he is ok. Poor Eric.